What a horrible company and what terrible customer care service! I recently ordered a product from Pepperfry which was not delivered to our address, but it has been marked as Delivered. It was supposed to have been delivered on 25th August 2023, but it did not arrive as expected and there was no message or email from the company giving an update as to why it was not. After much chasing and calling Pepperfry about 20 times, we heard that the product was damaged in transit and no commitment on when the new furniture would be delivered. I had immediately asked that the order be cancelled and refund initiated. Again the customer care person said they would cancel the order immediately, but no email or message regarding the same. After several more calls and messages to Pepperfry, I did not receive any help/response from them. Later, I got a message from Pepperfry after all this mess saying the product was delivered, when in fact it HAS NOT BEEN DELIVERED and I had wanted the order cancelled. The Customer care says they cannot track or help, only the Studio who took the order is responsible. The Studio says they dont know and only the agent who took the order is responsible. The agent has vanished, not taking my calls and now the studio is saying that she is on leave. If we send an email, no response although they say they will respond within 24 hours.
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