I purchased a Mexico Coffee Table in Wenge Walnut Colour By Furnitech (Solid Wood) from Pepperfry in Y2020 and its still within 36 months of warranty. After I had highlighted the crack that I could observe recently in my product at the intersection point between leg of the table and side panel of the table (a Screw joining both the spare parts), a technician was sent out for inspection. The technician inspected to confirm that this manufacturing defect and it could be replaced once spare part is delivered by the company but to my surprise I received a call in 2 days time from Pepperfry team to suggest this damage does not qualify as manufacturing defect but a usage defect (normal tear and wear). How can this be a wear and tear issue when a crack is observed at the intersection point!! I am extremely disappointment with such a after sales service and would certainly not make any future purchases from such company who cheats customer in the name of usage defect even though the product is well defined within warranty.
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