I ordered a product from Pepperfry.com last month and paid the full amount upfront. At the time of purchase, they gave me a delivery date of August 7. I waited patiently, but the item was never delivered—even beyond the promised date.Worse, I contacted their customer care multiple times via email, and every time I received the same automated reply: “Your product will be delivered on or before 7th August.” Even on August 8, I got the same copy-paste response. There was no way to speak to a real person, no proper escalation channel, and absolutely no customer service to resolve the issue.They also refused to cancel the order or issue a refund, leaving me stuck with no product and no support. This is completely unacceptable and feels like a scam—they took my money and failed to fulfill their basic promise.⚠️ Please be cautious before purchasing from Pepperfry. This kind of irresponsible behavior and lack of accountability is shocking, especially for a big platform.Order ID: 310450303
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