Disappointed with Quality and Service from PepperfryI recently ordered two items from Pepperfry – a wardrobe and a queen-size storage bed – and my experience was nothing short of disappointing.Starting with the wardrobe, it’s baffling that a product meant to last would come so poorly constructed. While the three main sides seemed sturdy, the back panel was just a thin sheet barely attached, making it feel incredibly flimsy. It’s as if Pepperfry took shortcuts that severely impact the wardrobe’s durability and stability.The queen-size storage bed was even worse. Despite the website's promise, it arrived without any lift-up functionality for the storage, which was one of the key features I was looking forward to. Additionally, the bottom ply for storage wasn’t even attached properly – it covered barely 14 cm, making it practically unusable for storage purposes. The bed I saw in the local store was clearly not the one I received.When I reached out for support, the response was as disappointing as the products. I was told that no returns would be accepted, and my only option was to accept a subpar product. If I refused, the product would return to the warehouse, and my money wouldn’t be refunded. It’s frustrating that a brand like Pepperfry would have such rigid and unhelpful policies.I expected more from Pepperfry and am deeply disappointed with both the product quality and customer service. Buyers, please be cautious – the products may look good online, but the reality is quite different.
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