My experience with Pepperfry has been quite frustrating. Over the past month, I made several purchases, including a sofa, bed, and mattress, but the delivery process has been a serious hassle — especially with the sofa.I placed an order for the sofa on 3rd October, and even after several weeks, it arrived incomplete, missing both its legs and a drawer. It was stuck at the delivery unit for days, but despite multiple follow-ups, no one seemed to take responsibility. I later learned that the merchant wasn’t even contacted about the missing parts until I escalated the issue.What makes this even more puzzling is that the branch is mostly empty, with very few customers around, yet the staff still offered no help after the sale. Despite having little else to do, they were reluctant to assist with my concerns. For example, I had to reach out to the manufacturer directly to track a delayed mattress because the branch staff didn’t provide support. One staff member even said it wasn’t their responsibility, which was shocking for such a well-known brand.I had higher expectations when buying from a physical store, thinking the service would be more reliable, but the after-sales support has been disappointing. If you’re planning to shop at this branch, be cautious, as their follow-up and accountability seem to disappear once the sale is made.
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