I ordered two dresses and paid for expedited shipping to ensure they arrived in time for an event. For a week, the shipping status was stuck in 'pre shipment' with just a label created. I contacted the company multiple times via email and live chat, but I never received a helpful response. Ultimately, the dresses shipped a week late and arrived too late for the event. Their return policy is complicated, and they charge for return shipping, making it likely I will face more issues in obtaining a refund since I can’t reach a live customer service representative. This has been a very disappointing and frustrating experience.
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