The quality of the product is atrocious and the customer support is even worse. I ordered a so-called 'durable' jumping dog ball, and my pet destroyed it in seconds. This is utterly unacceptable for something marketed as durable. I contacted support immediately, but they denied any responsibility for the poor quality and refused a refund, offering dismissive and unhelpful responses. This seller should be ashamed for offering substandard products without standing behind them. I feel completely cheated and strongly advise others to avoid purchasing from them.
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