I placed an order on November 26th, and while the items arrived quickly, the quality of the shirts was disappointing given the price. I initiated a return the same day and sent the items back on November 29th. The return process was easy, and I received an email confirming the return on December 3rd. The policy indicates that refunds take up to 5 working days. I understand that the holiday season is busy, but it has now been 4 weeks since the company received the items, and I still have not received my refund or any updates. All I've gotten are automated responses to my emails and no replies to my social media inquiries. This is my final attempt before reaching out to my credit card provider, as I was fortunate to pay with a credit card. I've noticed many others online are also waiting for their refunds. Please process my refund promptly.
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Based in Hackney, East London, Percival combines a classic quintessential British sense of style and rare, internationally sourced fabrics and materials. This of course means we construct high quality garments all over the world over with skilled craftspeople.
We serve some of the rarest designer clothing with our seasonal collections. We aim to bring something different to your clothes hangers, to provide a bit of self style and pride, you look good when you wear it this well. These are quality menswear garments that always meet our rule of ‘Subverting the Classics’.See more
