Review Time
I placed an order on November 26th, and while the items arrived quickly, the quality of the shirts was disappointing given the price. I initiated a return the same day and sent the items back on November 29th. The return process was easy, and I received an email confirming the return on December 3rd. The policy indicates that refunds take up to 5 working days. I understand that the holiday season is busy, but it has now been 4 weeks since the company received the items, and I still have not received my refund or any updates. All I've gotten are automated responses to my emails and no replies to my social media inquiries. This is my final attempt before reaching out to my credit card provider, as I was fortunate to pay with a credit card. I've noticed many others online are also waiting for their refunds. Please process my refund promptly.
Since this platform seems to be the only place where you engage, I feel compelled to express my concerns again. In your response to my earlier review, you advised me to reach out via email. Unfortunately, I have yet to receive any reply, just as I did before. Please refrain from suggesting that I contact customer support here; instead, I urge you to respond to the emails I have already sent to the support team.
I've been completely ignored by the customer support team despite reaching out several times. Like many others have mentioned, I've been waiting an unreasonably long time for my refund. I've been a loyal customer for quite some time, but I won't be making any future purchases. Furthermore, if you choose to respond to this review, please avoid sending a generic message asking me to provide my details. You already have all the necessary information; please take action and give me a proper response. This situation is quite disappointing.
Like many others, I truly value the quality of the clothing and have been a loyal customer. Shopping in-store is a pleasure, and the quality is impressive, but the online shopping experience is lacking. I'm currently waiting for a refund of over £1000 from two orders, and it has been nearly two weeks since I received return confirmation. Given the busy season, this feels like too long to wait. However, based on recent feedback, I am not optimistic. The clothing is fantastic, but the company really needs to improve their online return process, as they lag behind many competitors who handle returns much more efficiently.
I've been completely ignored by the customer support team despite reaching out multiple times. Like many other reviews mention, I've been waiting a long time for my refund. I've been a regular customer for a while, but I will not be purchasing anything else. Additionally, if you respond to this review, please do not send me a generic message asking for my information; you already have it. Just take action and provide a proper response. This situation is unacceptable.
As many others have noted, I truly enjoy the clothing and have been a repeat customer. In-store shopping is seamless, and the quality is excellent, but their online shopping experience is lacking. I'm waiting for a refund of over £1000 from two orders, and it has been nearly two weeks since I got confirmation of my return. While this is a busy time of year, recent reviews make me doubt I will see my refund soon. The company is great, but they need to seriously improve their online return process, as they are falling behind peers who manage returns much more efficiently.
Like others have mentioned, I am still waiting for my refund after five weeks. I have followed up with customer service, but received no response. They have acknowledged the return but are not processing the refund. They need to improve their processes and customer service, or it may harm their online sales.
I've ordered from this company many times, and the quality has always been fantastic. However, I returned part of this order over three weeks ago and still haven't received any confirmation of my return. I also reached out to customer service, but my inquiry went unanswered. I understand that the holiday season can be hectic, but other retailers manage to process returns much faster. Aside from that, everything about the order was great.
My partner spent a considerable amount of money with this company and had to return several items due to sizing issues. They acknowledged the return on November 10th, and now it’s been five weeks with no refund. Waiting for £300! They emailed 'customer service' and received no response nearly a week later. If their team responds to this like they do with other negative reviews by asking for an email, know that it’s not acceptable. No one should have to chase a refund, and it's outrageous to ask them to contact support while ignoring them. They should focus on responding to customer emails and processing refunds instead of sending out constant promotional emails. AVOID THIS COMPANY AT ALL COSTS!!!
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Based in Hackney, East London, Percival combines a classic quintessential British sense of style and rare, internationally sourced fabrics and materials. This of course means we construct high quality garments all over the world over with skilled craftspeople.
We serve some of the rarest designer clothing with our seasonal collections. We aim to bring something different to your clothes hangers, to provide a bit of self style and pride, you look good when you wear it this well. These are quality menswear garments that always meet our rule of ‘Subverting the Classics’.See more
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