I emailed about the product on January 11th at 1159/1200am which is 3-4 days outside the return window as I wasn't aware of the strict return policy. It stated they would aim to get an answer in 2 business days and I just heard back on January 23rd. Which is not 2 business days. So the email was lax on the policy but follow it strictly for returns? I don't even want a refund, I just want my wife to have the right size because the medium doesn't fit her or credit to choose something else. The tags are on, it hasn't been worn and is in perfect condition. I don't understand why 3 days after the window it is impossible to have any wiggle room. What are we supposed to do with $500 worth of clothes that don't fit? The customer service email just said we can't do anything. In any other industry, we would try and help out and it just feels so dismissive.
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