Be aware of my experience and consider avoiding online orders from this company if possible.I returned several items in early December and received proof of delivery. However, I have still not received a refund.When I contacted customer service to ask about the refund status, I was asked to provide the parcel number again. The return was arranged by the company and completed using their prepaid return label, so this information should already be available to them. Since then, I have received no response, and no one has replied to my follow-up messages
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