I wish I had read Trust Pilot reviews before and done my research but I was too excited about getting my new rescue pup all the things she's need before she arrived from Puerto Rico. Ordered the rucksack pet carrier. On the website it shows all these happy people carrying their pets on their fronts. I tried that for 15 minutes and my lower back was in agony and my pet weighs 17 pounds. My physical therapist said the whole premise was a dangerous joke. Then I put the rucksack on my back and my dogs throat was jammed against the head opening. My vet saw it that day and said it wasn't a good, safe product and that it was flimsy and didn't give the dog any support. And of course, they won't take it back because I emailed immediately and it was on the evening of Day 14 since purchase saying I would return it the next morning and you only have 14 days to return the product, and the next day would have been Day 15. They refused. Scammers.
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