Review Time
Ordered a harness 2weeks ago still nothing , tracker shows same status for 6 days now and the online contact wanted my credit card to charge me $5 to talk to someone about the issue online ! Don’t order from this company they’re dishonest.
If i could give zero stars i would. Beware. This site is scam and fraud. I never received my order and their customer service is nonexistent. The service email is incorrect and you never get sn answer. I reported them to my credit card for fraud.
I wish I had read Trust Pilot reviews before and done my research but I was too excited about getting my new rescue pup all the things she's need before she arrived from Puerto Rico. Ordered the rucksack pet carrier. On the website it shows all these happy people carrying their pets on their fronts. I tried that for 15 minutes and my lower back was in agony and my pet weighs 17 pounds. My physical therapist said the whole premise was a dangerous joke. Then I put the rucksack on my back and my dogs throat was jammed against the head opening. My vet saw it that day and said it wasn't a good, safe product and that it was flimsy and didn't give the dog any support. And of course, they won't take it back because I emailed immediately and it was on the evening of Day 14 since purchase saying I would return it the next morning and you only have 14 days to return the product, and the next day would have been Day 15. They refused. Scammers.
To start off, I tried to be civil. I contacted the company for a refund. They advised me "We are very sorry but our store policy states that we can only refund a product if you have received the wrong item, it is damaged before use, or it has not been delivered within 60 days". That's fine. Technically it was not broken. But, the manufacturing defects, subpar materials and poor quality should count for something.1st-the Velcro strap is installed backwards. So, the tail of the strap is against the body and it's impossible to use.2nd-If the strap were installed correctly, the slot it goes through is too small to put the strap into it.3rd-the Velcro strap is hard and would chafe the puppy if it were usable.4th-I ordered the extra small. The name tag does not fit on the harness5th-the harness itself looks like my 5 year old granddaughter put it togetherI could go on. But, I think the story is clear. DO NOT BY THE HARNESS FROM THE PERFECT PAW STORE!
DO NOT shop from this website. The quality is very poor and they claim "no pull" harness which is complete rubbish! We have a 1 year old pup who tends to pull and this silly harness has not done anything! They shouldn't be advertising "no pull " as this is totally false. Product is made in China and the same as everything else made from this country - cheap and nasty!
Ordered dog harness which supposed to come with personalised dog tag but never received name tag.The company has not responded in regards to sending a new tag. Very disappointing with this experience.Never recommend to anyone buying from this company
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