Using the support page's message box is ineffective; you won't get a reply unless you email them directly. I've reviewed my archive and junk folder, yet they claim they've sent a response. I ordered a bottle but received one with a different formulation than advertised. The image has been updated, but the description remains the same, despite my inquiries. Since I opened the product, I can't return it, and I haven't received any emails from them since. I expected to receive what I ordered, but that hasn't happened. If I had received a response through their message box, I wouldn’t have continued with the purchase. Their support has been unhelpful. I’ll be buying from a retailer instead.
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Launched in 2013, with the opening of its high street store in Manchester, Perfume Essence is known as one of the UKs leading independent fragrance retailers. Since launch, it has been our mission to bring to our customers the best in fragrance brands at competitive prices. Our team, in-store or online, are available to offer you advice and recommendations for your next new scent. So discover the biggest brands in luxury perfumery all in one place, on our site Perfume Essence and in-store.See more
