perfume-essence.com

4.7
4.7 Based on 21 reviews

Launched in 2013, with the opening of its high street store in Manchester, Perfume Essence is known as one of the UKs leading independent fragrance retailers. Since launch, it has been our mission to bring to our customers the best in fragrance brands at ...

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Average Rating

4.7

/
5

21 Reviews

5 Star
91%
4 Star
0%
3 Star
0%
2 Star
9%
1 Star
0%

All Reviews

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Review Time

Vicky Rowley
First time shopping with Perfume Essence, and I'm really impressed! Great prices, easy website, quic

First time shopping with Perfume Essence, and I'm really impressed! Great prices, easy website, quick purchase, and my item was shipped and delivered well packed really quickly. Thanks, will be back again!!

5
Date of experience: Feb 16, 2026
Will Cook
Avoid the support message box, no response guaranteed

Using the support page's message box is ineffective; you won't get a reply unless you email them directly. I've reviewed my archive and junk folder, yet they claim they've sent a response. I ordered a bottle but received one with a different formulation than advertised. The image has been updated, but the description remains the same, despite my inquiries. Since I opened the product, I can't return it, and I haven't received any emails from them since. I expected to receive what I ordered, but that hasn't happened. If I had received a response through their message box, I wouldn’t have continued with the purchase. Their support has been unhelpful. I’ll be buying from a retailer instead.

2
Date of experience: Dec 12, 2025
Robin Rogers
Unsatisfactory support experience.

Using the support page's message box is a waste of time; you won't receive a reply unless you email them directly. I've checked my archive and junk folder, but they insist they've sent a response. I bought a bottle and received one with a different formulation than what was listed. Although the image has changed, the description hasn’t, even after I reached out. I can't return it since I opened it, and there has been no follow-up from them. I expected to get what I ordered, but that hasn’t happened. If I had received a response from their message box, I wouldn't have made the purchase. Their assistance has been lacking. I'll be shopping from a retailer now.

2
Date of experience: Dec 12, 2025
Samson Walker
Great value and fast delivery

Great value for money and fast delivery!

5
Date of experience: Dec 04, 2025
Mercedes Baker
Excellent service and prompt delivery

Excellent service and prompt delivery.

5
Date of experience: Dec 04, 2025
Excellent pricing and timely delivery

5
Date of experience: Dec 03, 2025
Francie Harris
Competitive prices and speedy delivery.

Competitive prices and speedy delivery. Very good.

5
Date of experience: Dec 03, 2025
Charlee Coleman
Prompt delivery with a bonus sample

Prompt delivery and even a sample of another fragrance that smells amazing.

5
Date of experience: Dec 02, 2025
Satisfied with my order

5
Date of experience: Dec 02, 2025
Rebecca M.
First-time customer experience

First time I have used this service and very pleased with the price and delivery.

5
Date of experience: Dec 02, 2025

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Business Details

  • Launched in 2013, with the opening of its high street store in Manchester, Perfume Essence is known as one of the UKs leading independent fragrance retailers. Since launch, it has been our mission to bring to our customers the best in fragrance brands at competitive prices. Our team, in-store or online, are available to offer you advice and recommendations for your next new scent. So discover the biggest brands in luxury perfumery all in one place, on our site Perfume Essence and in-store.See more

  • email customerservice@perfume-essence.com
  • call 01614803131
  • language https://perfume-essence.com

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