Very bad experience – extremely disappointed.I truly regret ordering from Perfume Club.From the beginning, communication was terrible. They replied very late, and many times they did not reply at all. I waited for days without any answer, and when I followed up, I was simply ignored with no updates or explanations.When my order finally arrived at the pick-up point, the parcel was incomplete (missing products). I immediately contacted them, sent photos, and even filled in the official claim form they asked for with all required information.Despite all this: • The first order that was returned to them was never refunded. • The missing items from the second order were never resolved. • They kept asking for more and more “proof” instead of actually solving the problem.No solution, no responsibility, no proper customer service.This is by far one of the worst online shopping experiences I’ve had.I do not recommend Perfume Club at all and will never order from them again.
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