Updated review is based on final buildThe lead times on the website are laughable, when purchasing it says delivery within 5 working says, well I ordered some time in October and had little to no communication for weeks and weeks so I reached out to them. I was then told the 5 days meant from when it leaves them which is odd. I was then given a new lead time of December and then finally received most my order in late January.The order arrived and it's a mass of boxes, it's not overly clear what is in each box and whether you have all your order as there's not any documents just a bunch of boxes and glass panels. Again I reach out to Pergolux and in all fairness I get a quick response, we determine I am missing a box for the LED lights. Again we play the waiting game but after a few email exchanges FedEx deliver the LEDs.In preparation for the handyman coming to help assemble I start checking through the boxes and instructions again to make sure everything is in order....again realise there's no box for the control box, no information stating whether it's in its own box or in one of the larger boxes. So send and email to Pergolux and subsequently go through the boxes and there is no sign of the control box. So we're into Feb and still haven't received everything we need and there's the possibility of something else being missing but we won't know until we start to build it.I'm just hoping that the quality of the product and assembly go to plan and it redeems itself, but there's also mention in some of the instructions that I might need to contact them again if certain screws don't fit. It's all becoming a bit of a faff and considering it's not cheap having spent around £9k you'd expect a smoother operation.What I will say is when contacting Pergolux they have been quick to respond, but I think some better documents making it clear what is where, itemised breakdown of whether you have everything you should in your delivery and just giving more realistic leadtimes and being a bit more forthcoming providing updates would make the whole experience alot better.Fingers crossed I can come back and give it another couple of stars when it's all built 🤞**UPDATED**Finally built and it's brilliant, very pleased with the end result. We did have the issues with the Louvre bolts but replacements arrived extremely quickly but would recommend reaching out and requesting these before building as it saves time.Preparation is key, it says things need to be flat and they mean it. Prepare everything in advance it makes life alot easier. It says it's a DIY job but with three glass sides and the pergola to erect it was hard work for 3 men, one of which is a professional handyman with all the tools / experience. The instructions would benefit from some text instructions to clarify things, we spent considerable time deciphering the instructions. Also print them off rather than using your phone or tablet.I could pick fault with little bits here and there but honestly the end result is amazing and even with all the issues Pergolux were amazing with their communication and delivery despite us initially waiting a long time.Would I recommend to someone else? I'm not sure, I think if the lead times were clearer and everything arrived as it should of done at the same time, Yes I would recommend.
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