Review Time
Initial contact was Ok but my showroom visit was really informative, delivered by a wonderful Egyptian man. The quality of the product was clear. The sales contact was polite but not everyone was professional as I would have liked. The product delivery was very good but early advice on construction was hit and miss. Once I obtained the videos supplied by a brilliantly helpful Emmett construction became clear. Sales persons are not all well informed on product detail. The service people are just brilliant. The quality of almost every part of the product is excellent. I am delighted with it and would recommend it without question.
We ordered a 4x3m wall mounted pergola, with side screens. Everything arrived on time by a very efficient delivery team who were very friendly and helpful. The pergola is lovely and very high quality. We can't wait to use it when the weather eventually gets better. Everything was first class from ordering to delivery. We would highly recommend this company.
We originally purchased our 6 x 4m Skydance pergola in June 2023 and we have been very pleased with it since then. We recently purchased a pair of 4m side screens to provide shade and privacy and the results were immediate. We have just completed our Pergolux journey with the addition of the 6m frameless glass wall. What a transformation! The pergola structure has become an extra room to our property, one that can be used all year round. We have had comments - or should I say compliments - from neighbours and visitors alike since it was installed.
Purchased 2 x Sundream S3's (Free standing and wall mounted). In the process of booking installation via the official installers, however, to date, I've had countless questions and queries and the customer service team were always very helpful and prompt in responding. Impressed so far.
Bought my pergola end of last year and I can say that my experience so far has been outstanding. The sale through Ebony was smooth and clear. The delivery service through Russell was well organised. The Technical and after sales customer care from Ananya is what every customer care should aspire to. The product itself is a great bit of kit and fairly easy to follow and install myself, however I do have some experience in terms of DIY. Looking at the electronic manuals, I do think it could be improved. The quality of the product is really good in my opinion and overall a great product! I have been recommending this to family and friends.
We ordered a 4x3m wall mounted pergola, with side screens. Everything arrived on time by a very efficient delivery team who were very friendly and helpful. The pergola is lovely and very high quality. We can't wait to use it when the weather eventually gets better. Everything was first class from ordering to delivery. We would highly recommend this company.
We recently specified the sundream on one of our projects. Our client is over the moon, the pergola and sliding glass doors were simple to install and seem of great quality. There was a slight delay with the glass doors but this was swiftly rectified by Emmett and the customer service team.We would happily specify Pergolux products on future projects.ThanksFrankFT Landscapes
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