I had a terrible experience with Perpay that I feel obligated to warn others about.
I ordered a PS5 through their platform, and the package was marked as “delivered” by FedEx—but it was never actually received. I immediately checked my property and surrounding area, and there was nothing there. Even the delivery photo provided by the driver does not clearly prove it was delivered to my correct address.
I contacted Perpay the same day, expecting support. Instead, I was told to “wait another day” in case it showed up. I followed their instructions. It never did.
Then I was told to file a police report and submit proof. I did exactly that. I filed a report with the City of Minneapolis, provided all details, and was even contacted by a police officer to confirm the case. I submitted the report to Perpay as requested.
That’s when things took a turn for the worse.
Perpay began giving me conflicting information, at one point even claiming I hadn’t submitted the report—despite the fact that I had already sent it. To remove any doubt, I resent the report multiple times.
Now they are refusing to help entirely, claiming I am fully liable for the missing package simply because the police report is “temporary” or “pending”—something completely outside of my control.
Let me be clear: I followed every single step they required, immediately and in good faith. I reported the issue promptly, cooperated fully, and provided documentation. Yet I am being held responsible for a product I never received.
This is unacceptable.
Customers should not be forced to absorb the loss of undelivered items while the company avoids accountability. I will be filing formal complaints with the Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB), and the Office of the Attorney General.
If you’re considering using Perpay, be aware: if something goes wrong with your order, you may be left completely on your own.
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