Very poor service. I ordered a suit and the jacket and pants were shipped from two different locations. I received the pants, but the jacket never left the warehouse. After three days I contacted customer service via chat (by the way there is no number to talk to someone), and then kept telling me I needed to wait 7 days for them to take action. After days and days, the item never moved and FedEx never had the package. After 7 days, I contacted Perry Ellis and they said they had no more jackets my size. I contacted Perry Ellis every other day and they kept telling me I had to wait 7 days, all this time they knew by the tracking that FedEx never had the package yet. I contacted FedEx and they said they did not have the package and Perry Ellis never scheduled a pick up. Perry Ellis kept telling me the package was sent, so someone is not being truthful. Now I was stuck with the pants and no jacket. Had they taken care of it sooner, they could have send me another jacket. I kept going back and forth between Perry Ellis and FedEx which is something they should have done and not leave that up to the customer. As of today 10/07/24 tracking still shows "package has not left the facility" since 09/29/24. Very poor practices. Do not buy from Perry Ellis unless you are willing to gamble and hope you get your product.
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Apparel for the modern man. Timeless men's suits, classic dress shirts, underwear and fragrances, and designer denim. NEW, no iron, Travel Luxe Collection.
