Order three shirts. Two arrived correct and one was wrong. Emailed them and got an automated AI response, that's not very customer service focused.I then get an email back asking what shirt was missing, I had already provided that information but gave it again.They then ghosted me until I wrote another email asking for them to send me the proper shirt. I then received a response that they have refunded me for the missing shirt. This was not what I asked for.I emailed back saying I would like a replacement shirt sent out asap. They responded back telling me to place a new order for it if I wanted the shirt. So they were going to make me fix their mistake and also spend additional money on shipping to get the shirt that I originally ordered that they didn't send! They now refuse to do anything else.Piss poor customer service and job in making sure their customers receive the correct items and have a pleasant customer experience. Will be looking elsewhere for clothes as they do not care about their customers and only care about making money.
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Apparel for the modern man. Timeless men's suits, classic dress shirts, underwear and fragrances, and designer denim. NEW, no iron, Travel Luxe Collection.
