If I could give them zero stars, I would. This was one of the worst experiences I've ever had purchasing something online. I came across a jacket and pants through a Facebook ad and decided to buy them, even though I wasn’t familiar with the Perry Ellis brand. It took me some time to make the purchase, but I eventually did, using a first-time buyer discount of 20%.When the items arrived, they were too small. After numerous exhausting email exchanges, I was told I could exchange them with free returns—but I had to place a new order first, and I would be refunded after they received the returned items. Hesitantly, I placed a second order but decided to use PayPal this time due to my poor experience with the return process.Once I received the new order, I sent several emails asking for an update on my return but got no response. Out of frustration, I reported the issue to PayPal. Conveniently, the company responded the next day. I was supposed to receive a refund of $285.60, but they only refunded $219.15 at first. After I contacted them again, they refunded another $13.60. When I reached out a third time about the remaining balance, they claimed they had already refunded the full amount.I sent multiple emails with screenshots from my credit card transactions proving the discrepancy, but they have chosen to ignore me. I have since disputed the charge with my credit card company. PayPal couldn’t help with the second order, as it was considered a valid transaction.Never again!
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Apparel for the modern man. Timeless men's suits, classic dress shirts, underwear and fragrances, and designer denim. NEW, no iron, Travel Luxe Collection.
