I purchased a vehicle on 15 Nov from this location. On the same day, I did not receive the receipt, a spare key, or the service record book, despite having paid in full. The representative assured me it would be resolved the following week. As of today (2 Jan), I have only received three attachments of the service record and a service book, but it is incomplete; one service record is missing. I have not received any updates regarding the rest. I've been following up weekly, but the salesperson has only responded twice, citing time off. I am extremely frustrated and disappointed that there has been no follow-up after the sale. I have emailed and called multiple times but have not been able to reach the right person. I am posting here in hopes someone will take notice. I expected better service from a reputable center, and this is not what I paid for... I sent a complaint email to management on 22 Dec, and on 23 Dec, I received a response stating my email was forwarded to the appropriate team, but as of today (2 Jan), I still have not heard back.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Perrys Motor Sales Ltd on Trustpilot! We love receiving reviews and feedback of all kinds from our customers.
