Review Time
I bought a car via car gurus from perrys Mansfield a ford puma ,when I got home there was damage on the car which I think I missed on inspection. When I contacted perrys the manager could only offer me £300 off a £800 repair as that what he said it costs. But I had to take it to them.my opinion is they should have paid for all the repair but thats not happening. I think the damage was already there and for whatever reason i missed it.whether they knew it was there i dont know not sure. Just want to say I would never buy another car from this dealership im not at all satisfied. Found a body shop that will do it for £400 but if you do go there beware check the car properly and do an h p i check. At the end of the day there just con merchants
If you value the customer then you should help me and pay for the damage. Anyone reading this would agree i think what's £400 to a big company like you or even if you pay £200 towards the repair.
Great customer service from Lewis, answered all my questions and provided a video of the vehicle. Within a week of our initial chat the vehicle was on my drive ready for me to enjoy.
I went in on Saturday just to look at what cars they had in stock. Jazz met me in the forecourt and had a chat about what I was looking for and some things that would be 'nice to haves' found me a car that matched all my needs and I picked it up on the Wednesday.
I had to go in brannch to sign some papers but had already sold my previous car. Jazz even collected me from home and dropped me back.
10/10 service
We took our vehicle to this service center to investigate and fix a front-end clunking/clicking noise. We paid over £600 for the replacement of a CV joint/driveshaft on one side after they diagnosed and 'confirmed' this as the issue. The vehicle was returned to us as repaired. However, on the next use after the repair, the same noise was still present. When we brought this to their attention, the service center refused to accept responsibility and claimed the fault was now on the other side, thus charging us again. They relied on speculative mileage estimates instead of accurate records (their own documents show mileage was noted during diagnostics more than a week before the repair, not on the day, and they simply copied the mileage across all documents), and repeatedly suggested we had delayed reporting the issue, even though the vehicle was not used over the holiday period and we reported the fault promptly when it was noticed. No disclaimer was provided at the time of repair indicating that the diagnosis was uncertain or that the repair might not fix the issue. Responsibility for the diagnosis was later shifted back to us, despite having paid for a professional evaluation. We found their handling of the complaint to be defensive and inconsistent, focusing on avoiding responsibility rather than addressing the problem. We would not return and would caution others regarding expensive diagnostic repairs. In response to a comment below: I have already lodged a complaint with the company with all details and am still waiting for a reply.
The car I purchased is quite good—it's a nice drive, comfortable, and just the right size. However, I reviewed the specifications for the model and expected it to come with all the features advertised. The promotional material showed a wide range of options, but I found that the vehicle was lacking several key features, such as front and rear distance alarms and self-parking, which were supposed to be standard for this top-tier model. While I am satisfied with the car itself, I am quite disappointed with the seller's failure to ensure the advertisement accurately reflected the actual vehicle.
I purchased a vehicle on 15 Nov from this location. On the same day, I did not receive the receipt, a spare key, or the service record book, despite having paid in full. The representative assured me it would be resolved the following week. As of today (2 Jan), I have only received three attachments of the service record and a service book, but it is incomplete; one service record is missing. I have not received any updates regarding the rest. I've been following up weekly, but the salesperson has only responded twice, citing time off. I am extremely frustrated and disappointed that there has been no follow-up after the sale. I have emailed and called multiple times but have not been able to reach the right person. I am posting here in hopes someone will take notice. I expected better service from a reputable center, and this is not what I paid for... I sent a complaint email to management on 22 Dec, and on 23 Dec, I received a response stating my email was forwarded to the appropriate team, but as of today (2 Jan), I still have not heard back.
I purchased a vehicle on 15 Nov from this location. On the same day, I did not receive the receipt, a spare key, or the service record book, despite having paid in full. The representative assured me it would be resolved the following week. As of today (2 Jan), I have only received three attachments of the service record and a service book, but it is incomplete; one service record is missing. I have not received any updates regarding the rest. I've been following up weekly, but the salesperson has only responded twice, citing time off. I am extremely frustrated and disappointed that there has been no follow-up after the sale. I have emailed and called multiple times but have not been able to reach the right person. I am posting here in hopes someone will take notice. I expected better service from a reputable center, and this is not what I paid for... I sent a complaint email to management on 22 Dec, and on 23 Dec, I received a response stating my email was forwarded to the appropriate team, but as of today (2 Jan), I still have not heard back.
I recently purchased a vehicle from a local dealer. I chose them based on excellent reviews regarding both the sales process and aftercare. The initial appointment was very straightforward. I found the cars I was interested in, and we reached a favorable deal on my preferred choice. Just today, I collected my new car and am thrilled with it. They offered a great trade-in price and were very competitive overall. The atmosphere was warm and inviting, quite different from a typical showroom. I worked with a fantastic representative who made the experience enjoyable, and I even had a pleasant chat with the manager. I'm so happy with my new car and highly recommend this place to anyone looking to buy!
I purchased my new vehicle online from a local dealer, and I couldn't be happier. From start to finish, the process was seamless, and I was kept informed at every step. The representative who handled my purchase was exceptional—friendly, professional, and incredibly helpful. I had my new car delivered this morning, and I'm absolutely thrilled with it. The delivery driver was also fantastic—very friendly and professional. I highly recommend this dealership to anyone; you won't regret it!
I purchased a vehicle from a local dealer for just over £21,000 and traded in a four-year-old model. I am currently trying to sell my car due to ordering a new one from another dealer. The dealer has valued my vehicle at £12,500, which means I've lost over £8,500 in value in just 16 months. Please be cautious and check dealer prices to avoid ending up in a similar situation.
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