We took our vehicle to this service center to investigate and fix a front-end clunking/clicking noise. We paid over £600 for the replacement of a CV joint/driveshaft on one side after they diagnosed and 'confirmed' this as the issue. The vehicle was returned to us as repaired. However, on the next use after the repair, the same noise was still present. When we brought this to their attention, the service center refused to accept responsibility and claimed the fault was now on the other side, thus charging us again. They relied on speculative mileage estimates instead of accurate records (their own documents show mileage was noted during diagnostics more than a week before the repair, not on the day, and they simply copied the mileage across all documents), and repeatedly suggested we had delayed reporting the issue, even though the vehicle was not used over the holiday period and we reported the fault promptly when it was noticed. No disclaimer was provided at the time of repair indicating that the diagnosis was uncertain or that the repair might not fix the issue. Responsibility for the diagnosis was later shifted back to us, despite having paid for a professional evaluation. We found their handling of the complaint to be defensive and inconsistent, focusing on avoiding responsibility rather than addressing the problem. We would not return and would caution others regarding expensive diagnostic repairs. In response to a comment below: I have already lodged a complaint with the company with all details and am still waiting for a reply.
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