My recent visit to Perry's Steakhouse and Grill left much to be desired, particularly in terms of food quality and refund processing. Upon calling to inquire about their crab cakes, I met with a polite receptionist who seemed concerned about my main interest and took my order. Upon arrival, I experienced a brief wait before being greeted by a waitress who presumed my name directly, a nice touch that initially impressed me. However, the charm quickly faded as I received my food within moments after taking it to the car to inspect and fulfill my craving.Disappointment struck when I discovered that the crab cakes, which were the highlight of my visit, were nothing more than two minuscule, overcooked patties. Despite my reluctance, I took a bite only to find the taste even more disappointing than the appearance.Deciding to voice my dissatisfaction, I requested a refund for the remaining uneaten portion of my meal. What followed was a frustrating 45-minute ordeal, during which the manager, Matthew, claimed he was unable to process a refund due to some obscure "code." Despite my insistence and frustration, my request was unfulfilled.Eventually, another manager intervened, but even then, the situation was not resolved to my satisfaction. The lack of a proper refund process reflects poorly on Perry's Steakhouse and Grill, leaving me feeling awkward and dissatisfied.Amidst the disappointing experience, one shining aspect was the valet, Scott, whose polite and considerate demeanor elevated the overall ambiance of the restaurant. However, even his exemplary service couldn't salvage the overall disappointment of the terrible crab cakes.In conclusion, Perry's Steakhouse and Grill needs to prioritize improving their crab cakes and refund processing procedures. Until then, I cannot recommend this establishment to others, as my experience left me thoroughly unsatisfied.P.S. I did in fact, receive the refund requested. I am now satisfied and may opt for a salmon dish next time I consider Perry's decent service and atmosphere. Big thanks to Scott the valet man. He was the best.Respectfully AJ
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