Dire company. Don't go near them. Wish we'd checked before ordering. Daughter chose brown knee-high boots. Took AGES to arrive, despite constant chasing and generic email replies. If only I'd known it was coming from China it would have made sense, but equally I'd never have bought. The company website says the main office is registered in Kent (it's obviously not). The boots were folded in the package, quite literally like cardboard, and the soles look as if they've been stuck on with Pritt in a Year 6 DT project. Phone number naturally doesn't go through to anyone and rings off. When I asked for a refund by email, they responded that I could keep the boots for a 20% reduction of the price. I've politely declined and said I want the refund and to send me through details of how to go about this. During the no-show of the boots, I had meanwhile reported to AMEX who reimbursed me, but not sure what happens now since the boots did arrive in the end.Am waiting for them to get back to me about refund/returns, since this is not an automated online process. Such a waste of my time and money................................................Edited to add: Just received their email now about returns – no surprise now that they want me to return to China.... Verbatim from their email:Thank you for your message. We appreciate your patience throughout this process.As requested, you may return your order under our satisfaction guarantee. Please ensure that your return meets the following conditions:Sent within 30 days of receipt, in the original packaging, and with no signs of use.The return shipping cost must be covered by the customer, as the return is the customer’s responsibility.We strongly recommend using a tracked shipping method to avoid lost parcels. If the return cannot be tracked, we will not be able to process a refund.Return address: **[not their Kent registered address online]**Destinatário: Naishi-Sherry Naishi East Lift Warehouse on the 5th floor of Building 4, Phase 2, Niannianhong Furniture Group, Choujiang Street, Yiwu City, Zhejiang Province 322000 Nº Telemóvel: 13735099963To proceed with your return, please complete our Return Form before sending your parcel. Once we receive your return in perfect condition, we will process your refund within 7 business days.Additionally, please note that our maximum offer for a partial refund is 20% of the purchase price if you prefer to keep the item rather than return it. If you choose this option, just let us know and we will process the refund immediately.Let us know how you’d like to proceed. We’ll be happy to assist you.Best regards,---------I now need to work out if the hassle and cost of returning to China is less or more than the cost of the boots + the 20% discount they've offered me.Anyone know how we can legally nail these guys from in the UK? Is there ever any comeback?
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