'Conversing' online with Cora takes you on a merry-go-round of nonsense. When you 'talk' to their phone bot (Phona?), it doesn't understand you and can't put you through to a human because there aren't any at RBS. I have concluded that even the CEO, Paul Thwaite, is a bot, because it hasn't had the decency to respond to my (polite) request. Most other company CEOs contact you within hours of your communication. Not RBS - they clearly don't care.My request? Just a debit card RBS failed to replace.UPDATECora responded in only 19 hours. Now awaiting my new card in 10 days or so.
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The Royal Bank of Scotland (Scottish Gaelic: Banca Rìoghail na h-Alba, Scots: Ryal Bank o Scotland, commonly abbreviated as RBS, is one of the retail banking subsidiaries of The Royal Bank of Scotland Group plc, together with NatWest and Ulster Bank.
