Review Time
I'm facing problems with this bank; whenever I use my card for online purchases, it often gets stuck on the approval process. I check my app, but when I return to the shopping page, the transaction hasn't gone through. I've had instances where payments appeared to be successful but were later canceled. I can't use my card for groceries as it deducts the money but leaves items in the cart without completing the order. I had to make several calls for assistance. Thankfully, I have an alternative account that I’m now using for online payments. Additionally, my savings account has a new limit on how much I can save, which I wasn’t informed about until funds were withdrawn.
Having issues with this bank, when i use my card online it always goes to approve transaction so I go to my app, then when I go back to the page im buying from its not gone through, ive had payments seemingly go through but cancelled, I cant use the coop groceries with this card it takes the money out but leaves everything in the basket and no shopping ordered, so i had the runaround phoning the co opive thankfully a BOS account so im using that now to pay online, now my savings account doesnt let me save more than a set amount which is new and I wasn't told about this happening until they moved money out of it.
It seems that RBS are floundering - caught between retaining some semblance of presence on the high street and moving to a virtual bank. The virtual (on-line) effort is sadly lacking in efficiency! The photo deposit for cheques didn't work and the hub has been either very slow (10 days to appear in my account) or hopeless! (Lost my cheque somewhere between depositing at the hub and collected by the post-office and arriving at the bank!) Being of the older generation I do still have a penchant for some degree of high street presence (some business is still done with cheques and often lump sums of cash are needed). What to do?
Cheque scanning feature on the banking app is worse than useless. Move right, move left, move up, move down, on and on and on, today I've given up after two attempts. Last week I eventually managed to capture a cheque but then it couldn't match the writing to the amount I stated it was for. Previous to that it wouldn't allow cheques with asterisks on them - most corporate cheques are covered in asterisks to stop people altering them, absolute waste of time!
'Conversing' online with Cora takes you on a merry-go-round of nonsense. When you 'talk' to their phone bot (Phona?), it doesn't understand you and can't put you through to a human because there aren't any at RBS. I have concluded that even the CEO, Paul Thwaite, is a bot, because it hasn't had the decency to respond to my (polite) request. Most other company CEOs contact you within hours of your communication. Not RBS - they clearly don't care.My request? Just a debit card RBS failed to replace.UPDATECora responded in only 19 hours. Now awaiting my new card in 10 days or so.
The machine at your branch in Irvine stole my money i asked to withdraw money from it and it didn't give me it then it yook money from my account as well as a 1.80 fee which it didn't tell me about fraudulent company i want my money back
Went in to open a fixed saver account with a HUGE amount of money..person at front desk says we dont open accounts here..just do it online..show me your phone and app..just do it there.1 star ..should have been zero..lack of interest and very bad customer service..will be interested to see if this gets a reply too..
I have been locked out of my account for more than a month now. No-one has told me why and no-one answers the fraud line telephone number. I went into my high street branch and they had the same issue - they suspected it would have been the fraud department that locked my account but couldn't say for sure. The local branch (Ayr) manager called the fraud line and no-one picked up her call either. She emailed them instead and I haven't heard a thing since. I would say the customer service is bad but there actually isn't any service at all. My account has been locked. I have not been told why and no-one seems interested in helping. This is my last attempt at resolution before I contact the banking ombudsman and ask them to intervene. (I have been an RBoS customer for nearly 40 years and we have our mortgage with them too - but that will be changing very soon unless something is done here quickly - this has been the worst customer service I have ever encountered - absolutely pitiful). :(
An RBS Premier customer for nearly 40 years, I intend to move everything away from them (mortgage, current account, savings, ISA, credit cards). In resetting my mortgage rate they are significantly less competitive than other providers, but the biggest issue is the "LOYALTY" disincentive - they give far better rates for new customers. Now they can argue this is "market practice" but it is STUPID discriminatory business, which shoves 2 fingers in your face and clearly says "RBS DON'T CARE ABOUT LOYALTY". In an era when we can move accounts so freely to blatantly provide poorer service and rip off loyal customers should not be tolerated. And I'm supposed to be "Premier" client. It seems they are relying on customer apathy (and maybe that works for some, maybe its ok for small balances) but frankly this is a disgusting treatment
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The Royal Bank of Scotland (Scottish Gaelic: Banca Rìoghail na h-Alba, Scots: Ryal Bank o Scotland, commonly abbreviated as RBS, is one of the retail banking subsidiaries of The Royal Bank of Scotland Group plc, together with NatWest and Ulster Bank.
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