I have been locked out of my account for more than a month now. No-one has told me why and no-one answers the fraud line telephone number. I went into my high street branch and they had the same issue - they suspected it would have been the fraud department that locked my account but couldn't say for sure. The local branch (Ayr) manager called the fraud line and no-one picked up her call either. She emailed them instead and I haven't heard a thing since. I would say the customer service is bad but there actually isn't any service at all. My account has been locked. I have not been told why and no-one seems interested in helping. This is my last attempt at resolution before I contact the banking ombudsman and ask them to intervene. (I have been an RBoS customer for nearly 40 years and we have our mortgage with them too - but that will be changing very soon unless something is done here quickly - this has been the worst customer service I have ever encountered - absolutely pitiful). :(
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The Royal Bank of Scotland (Scottish Gaelic: Banca Rìoghail na h-Alba, Scots: Ryal Bank o Scotland, commonly abbreviated as RBS, is one of the retail banking subsidiaries of The Royal Bank of Scotland Group plc, together with NatWest and Ulster Bank.
