personal.rbs.co.uk

1.5
1.5 Based on 41 reviews

The Royal Bank of Scotland (Scottish Gaelic: Banca Rìoghail na h-Alba, Scots: Ryal Bank o Scotland, commonly abbreviated as RBS, is one of the retail banking subsidiaries of The Royal Bank of Scotland Group plc, together with NatWest and Ulster Bank....

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Doreen
Experiencing difficulties with online transactions

I'm facing problems with this bank; whenever I use my card for online purchases, it often gets stuck on the approval process. I check my app, but when I return to the shopping page, the transaction hasn't gone through. I've had instances where payments appeared to be successful but were later canceled. I can't use my card for groceries as it deducts the money but leaves items in the cart without completing the order. I had to make several calls for assistance. Thankfully, I have an alternative account that I’m now using for online payments. Additionally, my savings account has a new limit on how much I can save, which I wasn’t informed about until funds were withdrawn.

3
Date of experience: Dec 16, 2025

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Business Details

  • The Royal Bank of Scotland (Scottish Gaelic: Banca Rìoghail na h-Alba, Scots: Ryal Bank o Scotland, commonly abbreviated as RBS, is one of the retail banking subsidiaries of The Royal Bank of Scotland Group plc, together with NatWest and Ulster Bank.

  • language https://personal.rbs.co.uk

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