We bought our new van in March 2020, the salesman was lovely and patient, very knowledgeable and the shop is great, really good value and nice staff. The after sales is just awful. Whilst the staff are nice you just can’t seem to get anything done right. When we collected the van the lights didn’t work because someone had installed a radio and forgotten to connect the lights. We left the van and collected another day. We also noted the door in the bathroom had dropped and the kitchen cupboards under the sink were gaping. The draw unit didn’t run properly either. They said they had fixed it prior to van collection but they hadn’t. The bathroom door was done okay but the sink units had been adjusted to the point it wasn’t even straight. After one use the foil above the living room locker bubbles and started to peel and the plastic trim housing the lights which is velcroed on kept popping off. They have had two further attempts at sorting the drawer and cupboards, we had been told they would be replaced but they haven’t been, just badly adjusted.,,again. The drawer now sits at an angle with a strip of brown silicon and still doesn’t open right. The cupboards do look a bit better but the hinges are catching and rubbing every time it opens. The foil was ordered and the wrong part came and the Velcro remains pending. The van is currently in for service just now and I’m hoping they will be finally fixed. So in summary the sales staff are good, the prices are comparable with elsewhere, and the service staff are lovely, especially Marion who does her very best with the volume she has, it’s just that it all seems so ineffective. I’ll update the outcome this time as it’s still in the workshop.UPDATEFinally the van has been sorted and everything is as it should be so I’m a lot happier about matters now. I would say you just have to keep pushing them but thanks to Marion in servicing we got there in the end.
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Founded in 1936 by Peter and Chris McCormack, Perthshire Caravans is a proud family-run business with deep roots in Scotland's leisure industry. Over the decades, we’ve grown from modest beginnings to become a leading name in caravans, motorhomes, and holiday parks.
Our showroom at Errol features a wide range of new and used motorhomes and caravans from trusted brands like Swift, Bailey, Elddis, Buccaneer, Burstner, Coachman, Carado and Auto-trail, ensuring something for every traveler. In addition, we operate two stunning holiday parks, Loch Earn Leisure Park and Red Lion Holiday Park, offering exceptional facilities and unforgettable stays.
Despite challenges like the devastating fire in 2009, we’ve continued to innovate and expand, now with state-of-the-art facilities and nearly 100 employees. Run by siblings Ian and Claire McCormack, Perthshire Caravans is built on a passion for quality, exceptional customer service, and a commitment to creating memorable experiences for every customer.
Whether you're looking to start your caravan journey, upgrade to a motorhome, or relax in one of our parks, we’re here to make it happen.
Visit us and discover why we’re at the forefront of Scotland’s caravan and motorhome industry.See more