I have used these cards in the past, but I won't be using them again. I called to inquire about converting my physical card to a digital one, as many places no longer accept swipe cards, making them impractical. There should be a PIN option to address this limitation. Initially, I was told to contact my employer, even though I am the employer. The representative incorrectly noted my card number and needed prompting to recheck. After verifying my details, I was informed that converting to a digital option was not possible. Very unhelpful, and I've decided not to use this service for my employees this year.
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