I contacted the support team after the product failed to resolve a roach issue in my apartment. I requested a small refund to hire professional pest control for a quick resolution, but that request was denied. Instead, I was informed that I needed to apply another 'booster' treatment myself and continue dealing with the infestation—with no assurance it would be effective—before a refund could even be considered. While the customer service representative I interacted with was kind and respectful, management displayed a lack of flexibility or understanding. Given my emotional stress from recently losing my father, this response felt incredibly dismissive. The company seemed to prioritize policies over basic compassion. This experience left me feeling overlooked and unsupported. Although the representative did his best, management refused to make a reasonable exception that could have allowed me to quickly resolve the issue and move on. I would advise others that if the product fails, be prepared for additional steps and delays before any refund is considered—regardless of personal circumstances.
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