The product was advertised as compatible with leads and harnesses, but upon arrival, I noticed it lacked a hole for attaching a harness, making it unsuitable. I reached out to the support team and was informed that I could return it, but there would be a £5 return fee. I've never encountered such a charge from any other company, and I won't be shopping with them again. The item still has its tags, so they will likely resell it while expecting me to pay the fee. I've raised a concern about this, as it feels like a scam.
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Pet Supermarket is powered by over 20 years of pet industry expertise.
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