pet-supermarket.com

1.9
1.9 Based on 199 reviews

...

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RaikSquid
Sent to an address I lived at 5 years ago!!

Placed an order for dog food for around £50. Was told it would be delayed. Ok problems happen. Then had another email saying it would be delivered on Friday. Waited in then was sent an email saying it had been delivered. It hadn't. Then they sent another email saying it would be delivered on Saturday. Waited in and yet another email saying it had been delivered. This time I checked the email for a contract number and noticed that it had been delivered to an address that I had lived at 5 years ago!! It was ordered via PayPal. I checked and it had my correct address but beneath it was still my old address! Strangely I use PayPal regularly and no other retailer had managed to make that mistake. Emailed them but basically got an email back saying I should have checked the address. Won't be using them again.

1
Date of experience: May 10, 2025

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