Review Time
This has been the worst job management ever we were stuck without a store manager for 3 months and we reached out to don who would ignore other workers text when we needed help…. We were left without the ac getting fixed for 2 months during the super hot summer in Tennessee and were left to do truck dying of heat in the store and the poor animals were also super hot but they didn’t do anything about it for 2 MONTHS!! Terrible,…. me and my sister were hired with them knowing we were sisters we made that very clear is went though multiple people just for them 9 months down the road come and tell us one of us we have to quit because we can’t work together due to “ company policy “ where was the “company policy” when we got hired 9 months ago?? Y’all had no problem going against the “company policy” when y’all needed the help…But now it’s a problem and I’m losing my job!!!!! Worst company ever I would not recommend…. I had lots of fun working with animals and some of the people I worked with but this company is TRASHHHH!!
I was told that next-day delivery meant before 12 a.m., so I waited until the next day, but there was no such option on the website. When I called, I was then told it was actually before 10 a.m. I did not trust the advice given and could not wait another day.
When I asked questions I was given totally in accurate answers. When I had called asking if they had specific items they sounded so sincere telling me that oh yes, both sizes. I get there and of course they did not have any. Young people working apparently getting their kicks out of mis directing people and putting animals in harms way talking about the ingredients of food for puppies. I was a sucker and believed her.
Partial delivery and incorrect delivery of goods. So I asked where my original order was...they didn't know. So they offered a refund on only 'some' of my missing goods. How is that supposed to be customer service?I've been emailing them for over a month now and getting no closer to a resolution. It was my first order...and my last. Definitely steer clear of this outfit.
Store 127 had had no a/c in the store for about 1 month per Harly the team leader. The rabbits are totally in distress as well as the other furry animals. I asked for the number to corporate, he told me to google it. I asked to talk to manager , he pointed to himself and said have a good day. He said he put cooling stones in the cages at night, I said they are in distress now, panting on the verge of heat stroke, the other customers were also complaining about the rabbits being overheated. The animals need to be moved to another store until air is fixed. So yes I googled it, I emailed and I notified the proper authorities to do a welfare check on the animals. I will never shop in that store again, but I will be doing the follow up with corporate.
I ordered 2 items,I had an email to say the order had been dispatched money was taken out of my account immediately.I then received a later email to say one item was no longer in stock. I waited for the money to be returned to my account after a few days I rang to see what was going on, I was told sorry it would be passed onto the finance department to be looked into.I don't think it's good enough that money is taken immediately, but paying back is not immediate
Could I score them lower, without a shadow of doubt. You get poor service, no delivery, no communication and the list of under performance continues. Gave them a second chance. NEVER EVER AGAIN. DO NOT USE THEM. I placed 2 orders and never received it
This company is terrible to order from. They have taken my order and my money but have not delivered the goods. I have tried to phone them but their lines are closed for the day(9.45am) . Do not deal with them there are better sites out there. I have this feeling I have been conned.
Placed an order for dog food for around £50. Was told it would be delayed. Ok problems happen. Then had another email saying it would be delivered on Friday. Waited in then was sent an email saying it had been delivered. It hadn't. Then they sent another email saying it would be delivered on Saturday. Waited in and yet another email saying it had been delivered. This time I checked the email for a contract number and noticed that it had been delivered to an address that I had lived at 5 years ago!! It was ordered via PayPal. I checked and it had my correct address but beneath it was still my old address! Strangely I use PayPal regularly and no other retailer had managed to make that mistake. Emailed them but basically got an email back saying I should have checked the address. Won't be using them again.
Ordered 15 kg bag Chappie complete dog dog on the 29/4/25. Allegedly dispatched on the 1/5/25. Still no food delivered. Apparently being delivered via Amazon shipping. Rang petsupermarket yesterday but no answer, obviously they didn't have to work the bank holiday. Sent an email yesterday ( bank holiday Monday ). According to the email I should have received a reply within 24 hours. No reply! Tried contacting Amazon Shipping with a tracking number but to no avail. I'm now left in a position with barely any dog food left!!!!!!!!!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
crownedmainecoons.org
ferret.com
shrimpcorner.co.uk
www.fishlore.com
www.worldpetexpress.net
yappy.com
holidays4dogs.co.uk
staypaw.com
vetshopmax.com
k9puppy.co.uk
