TERRIBLE CUSTOMER SERVICE!!! I made a request to consolidate my Petal credit balance to my primary credit card to pay everything off at once. Unfortunately Petal doesn’t allow balance transfers, which I have no problem with, that’s absolutely ok. The problem is that I never once received an email or a phone call saying that by transfer was declined and Petal kept me in the dark, making me think that the transfer was accepted (on my primary credit account, it showed the balance transfer as accepted). I voiced by concerns and disappointment to a representative and a supervisor, but they refused to elaborate on why the balance showed as posted and why the transfer request was still showing on their end. When they refused to help me, I demanded the supervisors full name and who he answered to. He only disclosed his name, Jed, but rudely refused to disclose his last name and employee number. When I demanded a manager he answered to, he dismissed my request and wouldn’t even disclose their CEO’s name. BEYOND unprofessional, BEYOND disappointing. I paid off my whole card just to cancel my account and card. Will never be using Petal, Chime or any subsidiary of there’s ever again
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