Review Time
TERRIBLE CUSTOMER SERVICE!!! I made a request to consolidate my Petal credit balance to my primary credit card to pay everything off at once. Unfortunately Petal doesn’t allow balance transfers, which I have no problem with, that’s absolutely ok. The problem is that I never once received an email or a phone call saying that by transfer was declined and Petal kept me in the dark, making me think that the transfer was accepted (on my primary credit account, it showed the balance transfer as accepted). I voiced by concerns and disappointment to a representative and a supervisor, but they refused to elaborate on why the balance showed as posted and why the transfer request was still showing on their end. When they refused to help me, I demanded the supervisors full name and who he answered to. He only disclosed his name, Jed, but rudely refused to disclose his last name and employee number. When I demanded a manager he answered to, he dismissed my request and wouldn’t even disclose their CEO’s name. BEYOND unprofessional, BEYOND disappointing. I paid off my whole card just to cancel my account and card. Will never be using Petal, Chime or any subsidiary of there’s ever again
TERRIBLE CUSTOMER SERVICE!!! I made a request to consolidate my Petal credit balance to my primary credit card to pay everything off at once. Unfortunately Petal doesn’t allow balance transfers, which I have no problem with, that’s absolutely ok. The problem is that I never once received an email or a phone call saying that by transfer was declined and Petal kept me in the dark, making me think that the transfer was accepted (on my primary credit account, it showed the balance transfer as accepted). I voiced by concerns and disappointment to a representative and a supervisor, but they refused to elaborate on why the balance showed as posted and why the transfer request was still showing on their end. When they refused to help me, I demanded the supervisors full name and who he answered to. He only disclosed his name, Jed, but rudely refused to disclose his last name and employee number. When I demanded a manager he answered to, he dismissed my request and wouldn’t even disclose their CEO’s name. BEYOND unprofessional, BEYOND disappointing. I paid off my whole card just to cancel my account and card. Will never be using Petal, Chime or any subsidiary of there’s ever again
Jan 2nd I filed and application, 10 days later their company is still telling me, "It looks like a bit more time is needed to process your request. You'll receive an update via email soon."Then the guy in the phone tells me after I asked him to pull my Application seeing it's still in flipping limbo that he can stop their slower than MOLASSES application process but that I'll still get a Hard Pull on my Credit Report though the Site said they'd only do a Soft Pull unless I accepted their offer, and then they'd do a hard pull. I haven't accepted any offer because the Application hasn't gone through.BOTTOM LINE, THERES A GREAT REASON WHY THEY DON'T TAKE OWNERSHIP OF THEIR REVIEWS HERE ...THEY SERIOUSLY SUCK AND KNOW IT AND D O N O T C A R E !!
I made a purchase on September 25 for $59.40 from a website that sent me a counterfeit Dermalogica product. After using it once, I had a reaction that required a dermatologist visit on October 18, where I was diagnosed with contact dermatitis caused by the product.I filed a dispute with Petal on October 20 and provided all evidence, including:• A doctor’s note from my dermatologist• Screenshots of my conversation with the merchant• A photo clearly showing the product was fake compared to the real oneDespite this, Petal closed the dispute on November 11 without offering any explanation. I requested that the case be reopened and resubmitted all the evidence again. Petal closed it a second time on November 20 — again without explaining how a counterfeit, harmful product sold by a merchant does not qualify for a refund.Petal provided no reasoning, no transparency, and no indication that a proper investigation was done. As a customer, I expected fair dispute handling and basic consumer protection.This experience has seriously damaged my trust in Petal as a credit card issuer. If you find yourself in a similar situation, I strongly suggest filing a complaint with the CFPB.
Terrible card!Stay as far away from this company and its products. They have the absolute worse customer service with limited hours, limited resources and, their representatives are subpar at best. They don’t take any other forms of payments other than bank information. If you ever want to do a balance transfer to another account, they have made that pretty much obsolete. They give no rewards, they give you service fees, their interest is ridiculous and, they offer nothing more than a small credit line. The only thing they are good for is building your credit if you have bad credit or you’re hurling your credit but even that is awful because their reporting is backed up by like 2 to 3 months. Absolute horrible product and a waste. There are other companies out there that do a better job at helping people with less than favorable credit build up their credit with less nonsense to deal with. Stay away!
Horrible customer service and ridiculous policies. My card expired and they refused to ship to PO Boxes claiming it as “not secure” when it’s under a lock under the supervision of the post office when regular mailboxes are easily stolen from.. They don’t give a crap about rural areas that can’t get mail delivered.Took weeks to get any kind of response from customer service and my questions were never fully answered. I had to email multiple times to get anything back. Completely unprofessional.
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