petallush.com

3.1
3.1 Based on 40 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Duke Clark
Return not possible, refund only partial.

The site advertises a delivery time to Germany of 10-15 days. I ordered three items, all of which were delivered almost two months later. I wanted to return two of these items. To do this, however, you first have to contact the service by email. You then have to argue with the service team for a while. It seems that they don't want the items returned. They first say that they will refund everything. Then they apologize and say that they can only refund 50%, but you can keep all the items. After a long discussion, I was able to “negotiate” a 90% refund. The money has not yet arrived.A very dubious and suspicious company.The guidelines also state that you only have 14 days to receive a full refund. However, as the delivery time alone takes longer than 14 days, it is clear what the outcome will be. If you were to take legal action against this, you would definitely be in the right.

1
Date of experience: Jun 19, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More