first of all, we have a petbarn store local to us which is very helpful as it is one of the only pet warehouses in the area. they offer a wide range of products. i’m here to talk about the customer service i received while with my sister and our two dogs. the lady at the counter first of all was very rude about price matching our items. we have supplements for our two dogs, food and products and the price can get very high if not checked. she had a poor attitude, telling us originally that they did not price match which we knew was false as they have done it before for us. after talking to her she agreed to do it but reluctantly. she obviously had no clue how to handle dogs, we have two harrier beagles and at the end of our interaction she asked it she could give them a treat. my sisters dog is obviously very food motivated (he’s a damn beagle what do you expect) and the lady had no clue how to properly give a treat to a dog. she was practically teasing him waving it around in the air above him. he got frustrated and started barking at her where she jumped back and rudely commented about his behaviour. when she gave the treat to him she was obviously a bit scared and doing it in a weird way leading him to snatch it from her and her making another rude remark. very poor interaction in total — i mean you work at a pet store for god sake and you can’t even give a dog a treat!
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Petbarn sells one of the biggest ranges of pet food in Australia, as well as a huge range of veterinary products and pet accessories. It's everything for pets!
