Review Time
I visited to buy some dewormer for my puppy, knowing that the company had a price matching policy. I aimed to match a price from a nearby store. When I requested the price match and provided the details, they informed me that it was below their cost and could only match it at $72 or higher. I thought $72 was acceptable, but they insisted that I needed to find a store with a price above $72 for them to match it. The original store had it priced at $68... Their price match policy is absurd.
I recently visited a local store and spent a significant amount on items for my dog and my neighbors' pets. However, I found the customer service to be quite lacking in professionalism. After unloading my items and giving the assistant my bag for packing, I expected him to charge each item and then pack my bag, which seemed like basic courtesy. When I asked if he would pack my bag, he questioned my expectations instead of responding positively. Although he inquired if I was a member, I wasn’t, and he simply handed me my receipt without any further interaction. It was disappointing that during the holiday season, he didn’t even wish me a Merry Christmas. Customer service is crucial, and positive interactions with customers should be a priority if businesses want us to return. I noticed that the customer before me received a special promotion, but I was overlooked. Despite being in a good mood during my visit, I felt disregarded. I live outside the area and was just on a break from my job, so this experience was particularly disappointing. I won’t be returning to this store in the future. Kindness costs nothing, especially in customer service, and it’s especially needed in challenging times.
I reached out to the company's info email, thinking they could provide advice on treats as suggested in a review I read. Unfortunately, that wasn't the case. I simply asked for recommendations on dental treats for my dogs, and was essentially told to figure it out on my own. In summary, the representative advised me to check the catalog, search for DENTAL TREATS on the website, or consult a veterinarian. Thanks for that insight; I guess I should have thought of it myself. Perhaps the company should consider hiring individuals who actually have knowledge about pet care.
I reached out to the company's general email, believing they could provide guidance on treats as suggested in a review response I had seen. Unfortunately, that wasn't the case. I simply asked for recommendations on dental treats for my dogs, and was essentially told to figure it out myself. To summarize, the representative advised me to check the catalog, search for DENTAL TREATS on the website, or consult a veterinarian. It's frustrating to feel like I needed that kind of advice. Perhaps hiring knowledgeable staff who understand pet care would be beneficial.
I had a grooming appointment scheduled for 9 AM, but it still hadn't been completed by 11:30 AM. This is extremely frustrating; I've never had to deal with such delays at other places. It’s unacceptable to waste my time like this. I will not be using this service again and would advise others to reconsider as well. It seems they prioritize regular customers over others, leading to a poor service experience.
Avoid using the pay-in-4 option with PayPal on this site! It doesn’t function properly. They deduct the money, the order fails to complete, and you’re left waiting a week for PayPal to return your funds. This has happened twice, and customer service was no help. It feels like a frustrating money trap.
I am not satisfied and unable to replicate my basket order, making this software a real challenge. I plan to cancel my order and downgrade my view of the customer service. The support team seems poorly trained, expecting customers to provide answers repeatedly. We are customers facing real issues with the software, not employees of the company. I attempted to buy a product, but the process wouldn’t proceed despite correct information. The customer service system appears disorganized. I hope management takes these comments seriously and improves the software for customers.
I had a grooming appointment for my dog at a specific store on October 10. On the appointment morning, I was informed that it was canceled. While I understand this could be due to unforeseen circumstances, I am frustrated that I haven’t been contacted about rescheduling, despite being assured that I would be. The main office wasn’t helpful when I raised this issue.
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Petbarn sells one of the biggest ranges of pet food in Australia, as well as a huge range of veterinary products and pet accessories. It's everything for pets!
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