Review Time
I'm convinced PetCareRX.com I've been attempting since July 12 (nearly 2 months) to obtain my pets prescriptions. Nobody ever answers the phone. I once sat on hold an entire hour before being disconnected. Their "LiveChat" never has anyone available. My pets are still waiting for their medications. It is now September 4th. I've resubmitted. Nothing. I've emailed them the actual prescription. Nothing. The only reason I thought to use them in the first place is that my company offered it as a benefit. I am convinced PetCareRX.com is just a scam, so beware. Save your money.
I made one order in March 2021 for cat food. My elderly cat died in December 2021. Apparently since then, they’ve been charging me an annual membership. They never sent receipts for this charge. They never contacted me about my so-called membership. Further, it’s odd that they never questioned an account with zero transactions in years would have a membership. It’s a scam. Be very careful!
Absolutely amazing customer service! He truly understood my anxiety and where I was coming from, which meant the world to me. They took the time to make sure everything was handled with care—no rushing, no rudeness, just genuine patience and kindness. As an anxious woman, I couldn’t have asked for a better experience.
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