Placed and paid for an order on Wednesday morning which ive not received . two days and it is still processing . they guarrantee next day dekivery which ive not received , $ 20 off first order which ive not received . i suspect that they did not have the stock which i'd requested , hence the delay. it is illegal in Australia to accept payment for items not in stock . based on this suspicion ive asked the support to cancel my order and issue a full refund . which they've hitherto failed to do.
Furthermore the stupid and illogical excuses border on farcical. For example " we can't cancel an order during processing or packing , but can only cancel it once it's been despatched . We can try to intercept it , but can't guarantee success " laughable !
It is obvious that the support via sms and email is AI .
Ai agents with a litany of names compose replies which i can only describe as nauseating .
Insincerity drips off every word .
Eventually I received the order , the courier deposited the box without care on the first step , not safely at my door nor on any of the outside chairs .
Ive deleted ny account and uninstalled the app .
Bysinesses such as this , which provide no human contacrs are inherently untrustworthy .
Do not be fooled by the AI composed responses .
Claim your business profile now and gain access to all features and respond to customer reviews.
Like many good stories, Pet Circle's began with a man, and his dog. One day Mike noticed that his dad had stopped buying their family's very handsome golden retriever - George - his favourite thing: big, 15 kilogram bags of delicious food, after injuring his back!
After a bit of thought, Mike realised that his dad wasn't the only person out there who found the process of driving to the pet store, picking up a huge bag of dog food, and hauling it home to be difficult and time-consuming. So, he thought of a way to tackle the problem. And so, Pet Circle was born - with the aim of helping people care for their pets by making purchasing pet products as simple as possible.
More than six years later, over 200,000 pet owners trust the Pet Circle crew every month with their pet product shopping...and we couldn't be more grateful. From our furry families to yours: thank you for choosing Pet Circle!
Our promise to you: The very best, to nourish the very best pets At Pet Circle, we don't just want to help feed your pet: we want to help nurture them, too. We offer thousands of the best brands of pet food, treats, health care and more - because we understand that your furry (and non-furry!) family members deserve the best.
Best value, guaranteed We go above and beyond to source the best products at the best price, to offer you the best value that you can get. Not only do we have a solid price match policy, but if you take advantage of our Auto Delivery option, you'll automatically receive any discounts or special offers that may apply to the products in your order.
Fast shipping If you place your order before 1pm, it will be dispatched on the same day. We also offer a same day shipping option for selected Sydney suburbs - order before 1pm, and you will receive your order the same day before 7pm (even on weekends!).
Honest, expert advice It's not enough that we recommend a food or health care product to your pet - it also must be genuine, thoughtful advice. Our qualified vets and vet nurses can answer any questions about the products you need, to help find what's best for your fur babies.See more
