Review Time
Pet Circle is a great company for your pet food. Auto Delivery is fantastic. You always get notified that it is coming up and it usually gets sent out straight away. Delivery is quick too. Prices are much cheaper than at the vets as well.
Apart from the website which was a bit clumsy, the money gets snatched away quickly and efficiently but the real deal is the speed at which our order was packed and delivered.
Bloody amazing.
Thank you
Placed and paid for an order on Wednesday morning which ive not received . two days and it is still processing . they guarrantee next day dekivery which ive not received , $ 20 off first order which ive not received . i suspect that they did not have the stock which i'd requested , hence the delay. it is illegal in Australia to accept payment for items not in stock . based on this suspicion ive asked the support to cancel my order and issue a full refund . which they've hitherto failed to do.
Furthermore the stupid and illogical excuses border on farcical. For example " we can't cancel an order during processing or packing , but can only cancel it once it's been despatched . We can try to intercept it , but can't guarantee success " laughable !
It is obvious that the support via sms and email is AI .
Ai agents with a litany of names compose replies which i can only describe as nauseating .
Insincerity drips off every word .
Eventually I received the order , the courier deposited the box without care on the first step , not safely at my door nor on any of the outside chairs .
Ive deleted ny account and uninstalled the app .
Bysinesses such as this , which provide no human contacrs are inherently untrustworthy .
Do not be fooled by the AI composed responses .
I can’t speak highly enough about Pet Circle.
I recently bought dog food for my beloved dog, Blanka. Sadly, he passed away before we were able to use it. When I contacted Pet Circle to ask about returning the unopened food, their response truly touched me.
They immediately refunded the full amount and kindly suggested that I donate the food to a local shelter instead of sending it back. During such a difficult time for our family, that gesture of compassion and understanding meant more than they probably realise.
This wasn’t just great customer service — it was genuine kindness.
Thank you, Pet Circle, for handling everything with empathy and grace. You’ve earned my respect and a loyal customer for life.
Once good, now just like the rest.
We have ordered Zignature Duck for a very long time.
We had it on AUTO.
Without a word of warning it disappeared.
Customer service have no clue as to why.
Maker in the USA still lists it.
We buy this because it is a quality single protein without the usual cheap chicken muck stuffed into 99% of kibbles, the dog has IBD and can't tolerate chicken!
PC can send out hundreds of irrelevant, shot-gun style emails monthly, yet do not have the common courtesy to let a long term customer know of a significant change.
Gutless, uncaring, greedy corporate management.
Folks find another supplier!
Received only a partial delivery, which was frustrating. There was no notification about the items being out of stock. When I reached out via chat, the response was unhelpful; they mentioned they no longer provide SMS notifications. Instead, only email updates are sent, which often end up in the spam or marketing folder. I struggled to locate any notification, leaving me wondering if they had even sent one. While they are generally reliable for online orders and scheduled deliveries, their customer service has noticeably declined. Overall, the service has gotten worse.
Satisfied Shopper
Quick delivery, the site is easy to navigate, and any past issues have always been resolved promptly by the support team. The prices are competitive. I have been using this platform for 5 years and am glad to recommend it to others. Thank you for taking care of us.
I would not choose this service again. The first delivery was left at a closed business during a long weekend. The second time, it was placed on top of a communal letterbox on a busy road, leading to theft both instances. The delivery drivers clearly lack common sense. Now, I prefer to use my local provider and take advantage of their price matching.
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Like many good stories, Pet Circle's began with a man, and his dog. One day Mike noticed that his dad had stopped buying their family's very handsome golden retriever - George - his favourite thing: big, 15 kilogram bags of delicious food, after injuring his back!
After a bit of thought, Mike realised that his dad wasn't the only person out there who found the process of driving to the pet store, picking up a huge bag of dog food, and hauling it home to be difficult and time-consuming. So, he thought of a way to tackle the problem. And so, Pet Circle was born - with the aim of helping people care for their pets by making purchasing pet products as simple as possible.
More than six years later, over 200,000 pet owners trust the Pet Circle crew every month with their pet product shopping...and we couldn't be more grateful. From our furry families to yours: thank you for choosing Pet Circle!
Our promise to you: The very best, to nourish the very best pets At Pet Circle, we don't just want to help feed your pet: we want to help nurture them, too. We offer thousands of the best brands of pet food, treats, health care and more - because we understand that your furry (and non-furry!) family members deserve the best.
Best value, guaranteed We go above and beyond to source the best products at the best price, to offer you the best value that you can get. Not only do we have a solid price match policy, but if you take advantage of our Auto Delivery option, you'll automatically receive any discounts or special offers that may apply to the products in your order.
Fast shipping If you place your order before 1pm, it will be dispatched on the same day. We also offer a same day shipping option for selected Sydney suburbs - order before 1pm, and you will receive your order the same day before 7pm (even on weekends!).
Honest, expert advice It's not enough that we recommend a food or health care product to your pet - it also must be genuine, thoughtful advice. Our qualified vets and vet nurses can answer any questions about the products you need, to help find what's best for your fur babies.See more
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