I am sharing this review to caution others about the company. I bought an insulated outdoor cat house intended for an outdoor cat. Not only was I overcharged by $45, but the item I received was entirely defective and unsafe. The house came with sharp, jagged metal or plastic edges, which resulted in severe injuries to my hands while I was handling it. This is not a minor defect; it poses a serious safety risk. My cat refuses to approach this house. Animals instinctively avoid danger, and this product clearly represents a threat. An outdoor insulated shelter should offer warmth and protection. Instead, this one poses a risk of injury to both animals and humans. I quickly reached out to the company and provided all requested documentation, including purchase date, delivery date, photographs, and proof of the defect. I contacted corporate on three separate occasions. Each time, I was promised a callback, but none ever came. Worse yet, the company tried to pass the responsibility to the manufacturer, instructing me to contact them directly. That is unacceptable. I did not buy this item from the manufacturer. The company sold it, charged me, delivered it, and profited from it. Responsibility does not vanish when a product is defective and dangerous. This experience reflects a total disregard for animal safety and customer well-being. Selling a hazardous product intended for animals, overcharging the customer, injuring the customer, and then refusing to take responsibility is absolutely unacceptable. I am sharing this publicly to alert other pet owners. If you care about your pets and your own safety, avoid purchasing from this company. If you're looking for a business that stands behind its products and genuinely cares about customers and animals, consider a different option. Their customer service and accountability are unmatched.
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