Review Time
Online chat is either an AI or illiterate. Did not contact vet even though I asked them to. Vet had to call them and sit on hold and talk to someone who barely spoke English but implied they needed to hear from me again. I asked for update and they could not even confirm vet called them. No apologies just deflection.
I was frustrated to find that the bathrooms in the store were closed to the public after spending a considerable amount on my purchases. The staff's attitude was unhelpful, and I had to seek restroom facilities elsewhere. This lack of consideration for customers is concerning.
The company used to offer a self-service dog washing feature, which was very convenient. However, they have now eliminated this option and only allow drop-off washing, which is significantly more expensive. This change has been disappointing for customers looking for affordable pet care.
I am sharing this review to caution others about the company. I bought an insulated outdoor cat house intended for an outdoor cat. Not only was I overcharged by $45, but the item I received was entirely defective and unsafe. The house came with sharp, jagged metal or plastic edges, which resulted in severe injuries to my hands while I was handling it. This is not a minor defect; it poses a serious safety risk. My cat refuses to approach this house. Animals instinctively avoid danger, and this product clearly represents a threat. An outdoor insulated shelter should offer warmth and protection. Instead, this one poses a risk of injury to both animals and humans. I quickly reached out to the company and provided all requested documentation, including purchase date, delivery date, photographs, and proof of the defect. I contacted corporate on three separate occasions. Each time, I was promised a callback, but none ever came. Worse yet, the company tried to pass the responsibility to the manufacturer, instructing me to contact them directly. That is unacceptable. I did not buy this item from the manufacturer. The company sold it, charged me, delivered it, and profited from it. Responsibility does not vanish when a product is defective and dangerous. This experience reflects a total disregard for animal safety and customer well-being. Selling a hazardous product intended for animals, overcharging the customer, injuring the customer, and then refusing to take responsibility is absolutely unacceptable. I am sharing this publicly to alert other pet owners. If you care about your pets and your own safety, avoid purchasing from this company. If you're looking for a business that stands behind its products and genuinely cares about customers and animals, consider a different option. Their customer service and accountability are unmatched.
Pet owners should be cautious when buying toys from this company! I bought a battery-operated cat toy that my cats loved; however, it broke almost immediately. Even after trying to substitute a lighter ball, it no longer worked despite new batteries. When I reached out for support, I was met with refusal to assist. My experience has been disappointing, and I recommend avoiding this company altogether.
I expected my repeat delivery to ship quickly like a regular order, but that was not the case. After ordering on a Thursday, it won’t ship until the following week. Additionally, I mistakenly thought I could expedite the process, but ended up with an order I didn’t intend to place. The inability to cancel orders before processing is frustrating and reflects poorly on the service.
I had a frustrating experience at a local store for a scheduled grooming appointment. Upon arrival, I was denied service due to vaccination verification, despite having updated it just days prior. After checking the grooming policy, I found the staff was incorrect about the waiting period. I attempted to speak with a manager but received no help. This lack of knowledge and communication left me feeling unsupported and dissatisfied.
I feel compelled to warn others about my experience with a recent purchase. I ordered an insulated outdoor cat house that turned out to be dangerously defective. It arrived with sharp edges that caused me to injure my hands. My cat refuses to approach it, as it clearly poses a risk. I reached out for help multiple times but received no response. The company attempted to deflect responsibility to the manufacturer, which I find unacceptable. This situation shows a serious lack of care for both customer and pet safety. I urge fellow pet owners to think twice before buying from this company.
I've encountered issues with my last two orders. The company marked them as shipped but they remained unfulfilled for days. A supervisor suggested that the carrier was delayed due to the holiday season, which I find unacceptable. The lack of timely service and communication is disappointing, and I feel my pet’s needs are not being prioritized.
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