We bought the automatic litter box for our new pet Acorn. After considering the reviews, we decided to invest in a high-quality product with a solid warranty. Unfortunately, when it arrived, it was defective, but this is where the excellent customer service shines. We attempted a quick diagnostic, but it still wouldn't work correctly. I'm very pleased to say that the company has sent a new replacement at no cost to us. Thank you for the outstanding service!
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