Review Time
I encountered an issue with my tracker and reached out to the customer support team. They not only responded promptly but were also very friendly and kept me informed about my case's progress. When we couldn't resolve the issue with my tracker (which was just a problem with the silicone case), the company sent a completely new tracker! It's truly refreshing to see businesses that are dedicated to providing outstanding customer service. I will definitely remain a loyal customer!
While initially unhappy with the product, CS reached out and was able to solve the problem. Twice failed cameras turn out to be an issue with the cable charging block set up and not the actual camera. Unfortunately, there are some things beyond the control of the camera.Good - it records continuously so you can watch your pet if you want.Bad - NO notifications (creating the need to actually have to watch your petsGood - Set up is pretty easy with the QR codeBad - Breaks and stops working permanently extremely quickly for a product that should last for years or at the very least a year. Turns out this was the charging block/cable and not the camera as Technical Agent was able to assist with.Good - easy to tilt where you need, but not great since the cord does limit thisBad - the LIGHTS are super annoying to the pet when they want to sleep at night so unless you constantly UNPLUG the device, don't have it near the sleeping area unless you want to have your pets annoyed by both the BLUE and RED lights.Good - Customer Service actually cares to resolve problems, and thanks to that, I have increased my rating up to a 4.
I first reached out to inquire about their filters (they hadn't listed them yet) Prompt response explaining that my tech guy was going to reach up the chain. A month later they were listed, so I bought the fountain and filters. Absolutely love this product. The UV light is impressively subtle. The only reason I knew it was on, was the indicator light. While the biofilm isn't 100% eradicated, it is vastly reduced. I can go a full month before the product needs a light cleaning.
This company is extremely unprofessional and not customer friendly at all.They did not do anything for me when my cube stopped working for no reason. I said my petcube was broken that I purchased in November of 2024. They asked for a receipt which is ridiculous, but I asked my 68 year old mother to look for it. She sent me her bank transactions with the transaction on it, which is clearly not a receipt. I went to the Target we purchased the faulty petcube and was told Target doesn’t keep receipts for more than 60 days. Petcube did not send me a new petcube as I was told they would.I am very dissatisfied. Nothing was resolved and their product stopped working for absolutely no reason after less than a month of owning it. I will not be a revisiting customer and I find it extremely offensive they keep sending me coupons for their product that broke for no reason. I wish they would leave me alone unless they plan on sending me a new petcube.
I like that I can check on my fur kids while I'm at work. I'm using the camera without a subscription so the video and audio is a little glitchy but I'm ok with it. I also like that I have control of the audio and that I can scan the room side to side and up and down. Great product.
I had a change of modem and was having issues the petcube camera being able to see the 2.4 wifi. After trying everything with my internet provider I tried asking the petcube team for any ideas, even though it wasn't a camera problem. I'm very happy I did, the team were great. Gave me a number of options (not given by the internet company) about how to troubleshoot and figure out how to get my cameras working again.After getting them working, then not a couple of times and the team helping me through more options each time I'm very happy to say they are up and running!! I should also say, they could have tried to up sell me to a product that works on 5Ghz but they didn't and worked with me to get the products / camera's I had up and working. I think them very much in getting me back up and running as it was getting frustrating getting now help from the internet provider in regards to modem settings.
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Watch, talk, play, and treat your pet from your phone with 1080p HD video and night vision. Petcube home pet cams are perfect pet monitors for your dog or cat.
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