5/1/2025 I purchased 2 Doggy DNA kits from Ancestry.com. In creating a profile, the app asks you what your best guess is as to breed of the dog. I know that I inputted "Pomeranian and Pekingese" for dog #1 as that's what we were told at his rescue. The samples were mailed back and "analyzed" and our results were posted 7/8/25. We are to believe that dog #2, our rescued mutt, is a purebred shih tzu, despite the fact that he is much bigger and looks nothing like a shih tzu. I could not recall what guess I inputted for him and it turns out there is no way to find out. Regardless, dog #1 came back exactly 50% Pomeranian 50% Pekingese. Quite curiously coincidental after the flub with dog #2. These results reflect that the samples were clearly not analyzed. I have reached out via the Ancestry process; submit a complaint on their site, and someone will email you. No one has emailed me for a week after 3 complaints. I finally called Ancestry themselves today and was told that the transaction was non-refundable. They never asked why I was requesting a refund. This was the second time I called. The first time, they put me on hold to find my account. For 10 minutes. I hung up and called back, was denied a refund, and when I questioned it, the line went quiet. The agent was still on the phone but decided not to speak anymore. This is highly unprofessional, and I just want the situation rectified.
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